Zest Infusion is a private billing practice. We are committed to providing high quality professional care that is affordable and convenient. We are proud of the clinical excellence of our practitioner team and our fees are in line with industry standards and in recognition of our team members’ experience and professional education. Medicare Online services are available to process payment and Medicare rebates.

You may be eligible for a Medicare rebate for treatment sessions with a valid referral from your GP. If you are referred by a psychiatrist or paediatrician, you may also be eligible to receive a Medicare rebate. Your GP will assess your eligibility for a Mental Health Treatment Plan referral. You can receive a Medicare Rebate for up to 10 Psychology sessions per calendar year under this referral.

Your initial referral enables you to have 6 rebateable appointments. Your psychologist / psychotherapist will then suggest you see your GP for a review or re-referral for a further 4 sessions if further treatment is needed. A brief progress report must be provided to your referring GP (by your psychologist / psychotherapist) for you to be able to obtain additional sessions.

Your GP may also refer you through a Chronic Disease Management Plan for Dietetics / Diabetes Education services, which will enable you to claim a Medicare Rebate. The number of sessions for Dietetics or Diabetes Education will be determined by your referring GP. A Medicare rebate is available for a maximum of five individual services per patient each calendar year.

Please note that Medicare does not currently provide rebates for couples therapy, cognitive assessments, psychotherapy, and some other specific situations.

Depending on your private health scheme, you may be eligible for a rebate under Private Health Insurance (not to be used in addition to Medicare) for Psychology, Psychotherapy or Dietetics services. If you are using Private Health Insurance the rebate amount will depend on your particular fund.

At Zest Infusion we understand the financial hardship people are experiencing. Whilst we are not a bulk-billing practice, we encourage you to discuss your payment concerns with our friendly reception team or your practitioner during your first session. If you have a Commonwealth Government concession card (pension or health care card) we can speak to our practitioners to potentially offer a reduced rate. It would be up to each practitioner to review their case load and then make an informed decision as to whether they can take on the client.

Zest Infusion does not bill third parties directly for your consultation. If you have an approved WorkCover QLD / NDIS or third-party insurer claim, you may access treatment from our team of practitioners. However, you will need to pay privately for these sessions and then seek compensation / reimbursement directly back from WorkCover QLD / NDIS or your nominated third-party insurer. We are unable to liaise in any form with WorkCover QLD / NDIS or a third-party insurer body regarding payment, funding or form completion relating to your sessions. If we are contacted for a treatment update or report request, we will first require your signed, informed consent from our practice to release any information relating to your personal health given you will be classed as a private patient in our system.

The current Australian Psychological Society (APS) recommended fee is $300 per 50-60 minute session.

We are proud of the clinical excellence of our practitioner team with an average of more than 15 years’ clinical experience in healthcare. In addition, our practitioners hold specialist endorsement in areas of clinical psychology, educational & developmental psychology, neuro-psychotherapy, eating disorders, trauma reprocessing (EMDR), Gottman-trained couples counselling, complex nutritional needs and credentialled diabetes education – to name but a few.

Our fees are in line with industry standards and in recognition of our team members’ clinical experience and specialist professional education.

The Federal Government has approved Medicare-subsidised telehealth services (telephone or online) permanently. The same fees and Medicare rebates apply as listed above.

If you require a report/letter to be provided by your practitioner, this will involve an additional cost and should be discussed with your practitioner. Report writing is billed at an hourly rate.

Should you need to cancel or reschedule your appointment, we respectfully request 48 hours’ notice. Whilst we understand life can be unpredictable, cancellation at late notice means we are unable to offer this appointment to another client who may be on a cancellation or waiting list for an appointment. Failure to provide this minimum notice may incur the full consultation fee being charged.

We certainly understand that you may not be able to keep an appointment due to sudden illness or an unexpected personal emergency. If this does happen to you, please contact us as soon as possible to let us know.

Fees for group programs facilitated at Zest Infusion are in line with industry related standards. Medicare rebates for group programs can’t be guaranteed. For more information about our group programs please see our workshops page.